Privacy Policy for phirelaxion.sbs

Get to know how Phirelaxion values and safeguards your personal information while using our site and services in Malaysia. This policy explains our collection, use, and protection practices.

Information We Collect

We collect information you provide directly, as well as data generated during your site visits.

• Contact details, such as your name, phone number, and email address, submitted through order forms or inquiries.
• Order and delivery information, including recipient address and special requests related to your floral order.
• Site usage data, visitor analytics, device identifiers, and technical information for service improvement.
• Communications and feedback, such as reviews or messages, used to enhance our support and offerings.

How We Use Information

Your information is used only for service provision, order processing, and customer support.

• To process bouquet orders, schedule deliveries, and provide order updates by email or phone.
• To respond to your requests, questions, or support needs, improving your customer experience.
• To analyze site traffic, monitor usage trends, and optimize site content and services.
• To comply with legal requirements and assist regulatory authorities as needed.

Legal Basis for Processing

We process personal information under Malaysian law and applicable data protection regulations.

Processing occurs with your consent, to fulfil orders, comply with legal obligations, or pursue legitimate interests such as business improvement and fraud prevention.

Information Sharing

Phirelaxion may share your data only in specific, necessary circumstances.

• With service providers for payment processing, deliveries, or site analytics, strictly for completing your transactions.
• To comply with Malaysian law, regulatory requests, or protect our business interests.
• In the case of business transfer or acquisition, where user data may be transferred in accordance with this privacy policy.

Data Security

We use secure technology and access controls to protect your information against unauthorized use or disclosure. However, no online system is fully immune to risks, so please take care when sharing personal details.

Your Rights

You can review, update, or request deletion of your personal information.

• Request access to the information we have stored about you and receive a copy if desired.
• Ask us to correct your personal information if you believe it is incomplete or inaccurate.
• Request that we remove your data from our records, subject to legal retention requirements.
• Request restriction of processing or object to certain uses where consent is not required by law.

Cookies and Tracking

We use cookies to enhance your site experience, remember preferences, and monitor site trends.

Cookie Policy Cookie Policy

Contact Us

For privacy inquiries or to exercise your data rights, reach out to our support team below.

Changes to This Policy

We may update this privacy policy occasionally. Please review this page for the most recent information on our handling of your data.